Privacy Policy - ORYX VPN

1. Our Commitment to Privacy

At ORYX VPN, privacy is not just a feature — it is the core of our service. This Privacy Policy explains what information we collect, what we do not collect, and how we protect user privacy when using our VPN service, website, and support channels.

2. Strict No-Logs Policy

ORYX VPN operates under a strict no-logs policy. We do not log, monitor, track, or store:

Browsing history or destination websites
DNS queries or traffic metadata
IP addresses (incoming or outgoing)
Connection timestamps or session duration
Bandwidth usage or data transfer logs
VPN activity or traffic content

Our systems are engineered to operate without recording or storing any identifiable VPN usage data.

3. Information We Collect

We collect only the minimum information necessary to operate and support our service:

Account Information: Email address used for account creation, authentication, and essential service communication
Payment Information: Payments are processed securely by third-party payment providers. ORYX VPN does not store credit card numbers or payment details.
Support Communications: Information you voluntarily provide when contacting customer support

We do not collect personal data related to VPN traffic or online activity.

4. What We Do NOT Collect

To be completely clear, ORYX VPN does not:

Monitor user traffic
Inspect or modify VPN data
Sell, rent, or monetize user data
Build user profiles or behavioral analytics
Track users across apps or websites

5. Third-Party Services

ORYX VPN uses limited third-party services strictly for operational purposes such as:

Payment processing
Website performance and anonymized analytics

These providers do not have access to VPN traffic or VPN usage data and are contractually required to follow applicable data protection standards.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide and maintain the service
Comply with legal or accounting obligations
Resolve support or billing issues

VPN usage data is not retained, as it is never collected.

7. Your Data Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your account and associated data
Request export of your account information where applicable
Opt out of non-essential communications

Requests can be made by contacting our support team.

8. Security Practices

ORYX VPN employs industry-standard security measures, including:

Strong encryption standards
Secure VPN protocols such as WireGuard and OpenVPN
Hardened and isolated server environments

Our VPN servers operate using RAM-only infrastructure, meaning all data is automatically erased upon reboot. We continuously review and improve our security practices to protect user privacy.

9. Legal Requests & Jurisdiction

ORYX VPN is operated by a privately held company and is not subject to mandatory data retention laws. If we receive a legally valid request, we assess it carefully and respond in accordance with applicable laws. Due to our strict no-logs policy, we do not possess identifiable VPN usage data to disclose.

10. Children's Privacy

ORYX VPN is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so the information can be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, within the app. Continued use of ORYX VPN after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at legal@oryxvpn.com.